Cherwell consolidates multiple knowledge sources into a single knowledge base, so that users (both business and technical) can quickly find relevant information.

Cherwell delivers incident, change, knowledge and problem management services as well as an online Self Service Portal (Staff Service Centre). This user guide covers terminology, dashboards and key …

Solution: Cherwell One-Step Actions to build simple or complex workflows without coding or scripting. With One-Steps, you can initiate one or more defined actions, such as sending email notifications, …

Cherwell Service Management (CSM) helps teams implement, automate, and upgrade service and support processes. CSM includes the Cherwell Core platform and OOTB content that provides …

Dealer Technicians manage previously created cases in Cherwell by accessing Service Library. The Dealer Technician can click on any of the records or summary numbers in Cherwell to be taken to …

This guide is designed for campus business partners and UCCS employees to access and utilize the Cherwell Web Client to include; accessing the portal, navigating the portal, attaching documents, …

Cherwell consolidates multiple knowledge sources into a single knowledge base, so that users (both business and technical) can quickly find relevant information.