Users can interact with enterprise customer data through Claude — and Salesforce has handed its interface, user workflow and ...

Collaboration between IT and business teams is important for AI success, according to a recent Alteryx study of 1,400 IT ...

Issues with data security/governance, AI trust, system integration, poor data quality and skill gaps limit agentic AI ...

Salesforce in Claude leverages Anthropic’s models to help knowledge workers more easily unlock insights from business data.

Real-time AI coaching is turning customer interactions into a continuous stream of performance data. Systems can analyze wording, tone, sentiment and adherence to scripts as a conversation unfolds, ...

Zoom’s growth across various contact center and digital labor products validates its ‘AI-first system of action vision,’ CEO Yuan said.

Semantic search sifts through unstructured data to find information based on context and intent rather than keywords.

"Legacy data was never built to be verified at scale, which AI requires. It was built to run one system, for one purpose, ...

Most companies have deployed AI for various CX-centric use cases, but real gains may prove elusive without properly tagged ...

With a new CEO at the helm, a large installed base and new products in-market and about to land, Avaya has to prove it can ...

Today, that means many are familiarizing themselves with the idea of AI orchestration — what it is, how to implement and how ...

While approving specific AI applications can mitigate the shadow AI’s spread, it won’t reveal everything that happens to ...