Users can interact with enterprise customer data through Claude — and Salesforce has handed its interface, user workflow and ...

Collaboration between IT and business teams is important for AI success, according to a recent Alteryx study of 1,400 IT ...

Issues with data security/governance, AI trust, system integration, poor data quality and skill gaps limit agentic AI ...

Salesforce in Claude leverages Anthropic’s models to help knowledge workers more easily unlock insights from business data.

Real-time AI coaching is turning customer interactions into a continuous stream of performance data. Systems can analyze wording, tone, sentiment and adherence to scripts as a conversation unfolds, ...

Zoom’s growth across various contact center and digital labor products validates its ‘AI-first system of action vision,’ CEO Yuan said.

Semantic search sifts through unstructured data to find information based on context and intent rather than keywords.