Gartner found that 91 percent of service leaders are under pressure to implement it to improve both efficiency and customer satisfaction. However, a recent Qualtrics survey finds that nearly one in ...

Beauty is planning to walk back some of the tariff-fueled price increases it implemented less than a year ago after the retailer has seen a slide in demand that’s ramped up in recent months as ...

Instantaneous response times are just one of the three capabilities loyalty programs must deliver to remain part of AI-driven ...

Over the past several years, many retailers have recognized that operating physical locations closer to their customers can ...

Retail has no shortage of “artificial intelligence shopping agent” demos that promise to get shoppers to the right product ...

With millions of Americans expected to travel this Memorial Day weekend when gas prices are historically high, spending both in-person and online are expected to be higher than ever. In an email to ...

A group of activist investors is urging Target shareholders to vote against the re-election of Executive Chair Brian Cornell ...

The retailers that win this year and beyond will act fastest and most accurately on their data using artificial intelligence.

Retail media has quickly become one of the most important growth engines in commerce. Retailers are increasingly monetizing ...

Memorial Day has long served as one of retail's most reliable revenue weekends, a moment when showrooms fill up, floor ...

Retail direct mail performs best when it aligns with how consumers prefer to engage. Timely delivery, clear offers, relevant ...

Online fast-fashion retailer Shein is said to be acquiring Everlane, the apparel brand known for its sustainability ethos, in ...