While Niccol sees a positive response to Starbucks’ early turnaround efforts, the struggling coffee company still has work to do. Global comparable store sales fell 4% year over year during the first ...

H-E-B and Patagonia also rose to the top of the list for excelling at meeting customer needs and demonstrating a deep commitment to the communities they serve, according to KPMG. The top performing ...

The retailer’s overall ecosystem, including its loyalty personalization, are working together to keep customers coming back, ...

Marriott International’s Lucy Werner shares how strategic partnerships can enhance the guest experience and tap into guests’ ...

Experience improvements encourage “guests to come back more often, spend more often and recommend us to others,” CFO Chris ...

The practice of changing prices based on an individual’s personal data, and not simply market conditions, erodes trust.

On September 2, Genesys Chairman and CEO Tony Bates will examine the agentic era and the opportunity it creates for customer ...

The rise of 30-minute delivery has caused major retailers to rethink how they balance fast store-based delivery with reliable ...

Members of the paid program can now receive complimentary photo prints each month and access fee-free money transactions.

Customers who use Olive, Williams Sonoma’s AI agent, convert at three times a higher rate than those who do not.

Consumers are anathema to what they see as unfair pricing practices. Now, the Federal Trade Commission is giving businesses ...

Consumers generally accept dynamic pricing as basic demand and supply, but once a business starts to layer in an individual’s ...