Twilio, Dialpad, Verint and more posted news in a single week as agentic CX heats up for the fall 2026 stretch.

The DXP provider's new AI coworkers take on defined marketing roles, retain context and execute recurring work without ...

A decade and a half after Oreo dunked in the dark, marketers are still trying to scale what made that moment work.

Small-ship scale, remembered orders and a lost wedding ring recovered mid-flight — what turned two cruise skeptics into fans.

Wavelength doesn’t just surface the right move, it makes it. Built on 500+ signals from each business’ own account, Active Intelligence now drives a 75% higher engagement rateCHICAGO--(BUSINESS WIRE)- ...

Five9 veteran joins Omilia to lead go-to-market strategy across Germany, Austria, and Switzerland as the region's most regulated enterprises look past first-generation automation ATHENS, ...

Agent Edge helps enterprises optimize the point of interaction with AI agents across search, AI answers and agent-led discovery SAN MATEO, Calif., Aug.

GO 2026, the new integration brings Dialpad’s conversational intelligence into Glean, so customer conversations, voice and text, AI and human, become usable across the business SAN ...

My (Late) Microwave Delivery Explains What's Wrong With Customer Service ...

A practical attribution framework for separating AI activity from workflow changes, employee behavior and real customer ...