Not every customer data use case needs sub-second speed. A look at why "fresh enough" beats real-time for most marketing ...

Twilio, Dialpad, Verint and more posted news in a single week as agentic CX heats up for the fall 2026 stretch.

Genesys brings CX leaders to Las Vegas for AI, cloud and customer experience strategies in September 2026. Genesys Xperience Las Vegas 2026 will take place September 1–3, at Wynn Las Vegas in Nevada.

The DXP provider's new AI coworkers take on defined marketing roles, retain context and execute recurring work without ...

A decade and a half after Oreo dunked in the dark, marketers are still trying to scale what made that moment work.

Small-ship scale, remembered orders and a lost wedding ring recovered mid-flight — what turned two cruise skeptics into fans.

Schaeffler and Siemens linked their industrial copilot to the company's complete engineering backbone — manuals, guidelines ...

Wavelength doesn’t just surface the right move, it makes it. Built on 500+ signals from each business’ own account, Active Intelligence now drives a 75% higher engagement rateCHICAGO--(BUSINESS WIRE)- ...

The Scale Model gives CX leaders a sequence: align the operating model first, then automate — not the other way around.

A hybrid web conference in Boston draws 1,500+ in-person attendees and 30,000+ online participants across three days of practitioner-led sessions. Webflow Conf Boston 2026 runs September 1–3 in-person ...

Your agents are faster, tickets close quicker, dashboards glow. So why are CSAT and retention flat? New research explains the ...

A practical attribution framework for separating AI activity from workflow changes, employee behavior and real customer ...