From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...

Meta has appointed Arun Srinivas as its new Managing Director and Head for India, effective July 1, 2025. As he prepares to ...

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

Social Connect: Enables AI-powered guest engagement across popular social platforms including Facebook, Instagram, Messenger, and WhatsApp Business ... the personal and intuitive touch our customer ...

WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

Google had planned to pay Scale AI about $200 million this year for the human-labeled training data that is crucial for developing technology.

SMEs can leverage cloud models to start small, scale smartly, and create collaborative environments for AI to thrive.

As a Chinese B2B company deeply rooted in the manufacturing industry for many years, our product quality has an excellent reputation in the industry.

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions ...

Chris Silcock discussed how the hotel giant is using AI to improve the guest experience at the recent Skift Data + AI Summit ...

Some people are unwittingly posting their private and sometimes mortifying conversations with the Meta AI chatbot to the ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...