CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Ever feel like you’re overpaying at the rental counter? You’re not alone. Whether it’s a solo getaway, a mother-daughter road ...

Vehicle subscription services present opportunities fueled by demand for flexible, cost-efficient mobility solutions. Urban adoption, tech-driven offerings by OEMs, and digital platforms are key ...

Lufthansa and premium mobility provider SIXT are entering into a partnership for the exclusive Lufthansa First Class Limousine Service. For 20 years, Lufthansa has been offering its First Class guests ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

If an AI scanner fails to identify pre-existing damage on your rental car, you could be wrongly charged for repairs. But could those same images actually vindicate you in the end? One Sixt customer ...

I rented a car from Sixt in Texas recently. While driving in Big Bend National Park, I got two flat tires and had to replace them. Sixt told me they would reimburse me $385 for the new tires. I sent ...

Q: I rented a car from Sixt in Texas recently. While driving in Big Bend National Park, I got two flat tires and had to replace them. Sixt told me they would reimburse me $385 for the new tires. I ...

In my Jan. 12 column “You call that customer service?” I suggested that a default on the social contract between corporate America and consumers might help explain the lack of empathy among some after ...

Kamiya Jani, Editor-in-Chief of Curly Tales, recently visited Spain with her family. There, she booked SIXT Car Rental’s service expecting quality service and a seamless travel experience. However, ...