Our employees are using the power of AI to accomplish their facilities-related tasks much faster with the Employee Self-Service Agent, built on Copilot Studio. Julie is a typical Microsoft employee, ...

Read the 2025 AI in Education Report from Microsoft for insights on learning, teaching, workforce readiness, and institutional innovation with AI. In this article 1. AI adoption is accelerating across ...

For ten years, Windows 10 has been the go-to operating system for building, creating and connecting. Now, like any trusted tool, it’s time for an upgrade. If your ...

Our Modern Solutions & Support team has come up with specific principles for developing accurate, helpful AI-driven support content at Microsoft. Microsoft Digital stories Like many large ...

We’re using AI, continuous improvement, and a focus on security to provide modern support solutions that improve our employee’s user experience, productivity, and flexibility. We’re using agent-based ...

Microsoft HR is modernizing its HR support solutions with AI and Microsoft 365 Copilot technologies in Microsoft Dynamics 365 Customer Service. Microsoft Dynamics 365 for Customer Service is helping ...

In today’s fast-paced digital world, providing exceptional customer service is more important than ever. One of the latest innovations in this field is intent-based routing, a capability that ...

For ten years, Windows 10 has been the go-to operating system for building, creating and connecting. Now, like any trusted tool, it’s time for an upgrade. If your ...

Microsoft maintains a continuous effort to protect its platforms and customers from fraud and abuse. From blocking imposters on Microsoft Azure and adding anti-scam features to Microsoft Edge, to ...

At Microsoft, we believe in creating tools that empower you to work smarter and more efficiently. That’s why we’re thrilled to announce the first release of Model Context Protocol (MCP) support in ...

This morning, I stood in Warsaw with Poland’s Prime Minister, Donald Tusk, and announced Microsoft’s latest cloud and AI infrastructure investment in Europe. Building on our initial billion-dollar ...

We’re using Microsoft Azure to improve our customer support network performance and capabilities. This story reflects updated guidance from Microsoft Digital—it was first published in July 2024.