Agents need to go beyond rote templated answers. Personalizing each interaction is right — but authentic empathy is ...

# A Bahamian tour and transportation provider has put its drivers through a half-day customer service training workshop. # The event was staged by veteran hospitality trainer, mentor and tourism ...

Acquisitions can make a company larger almost overnight. Making it more valuable is the harder part. The piece most companies ...

All Maui County Department of Finance Division of Motor Vehicles & Licensing offices will be closed on Friday, Sept. 4, for staff training. Following the Labor Day holiday, offices will resume their ...

Some self-service deployments reduce lines, improve throughput and give customers a convenient way to transact. Others sit ...

Helicopter simulator maker AXIS Flight Simulation entered the rotary-wing training market on August 31 with two new FSTDs ...

Google won a bankruptcy auction on August 14 with a $10 million bid for Spirit Airlines' internal enterprise dataset, ...

The Wisconsin Department of Natural Resources reminds the public that counter service at all DNR service centers, the DNR statewide call center and email service will be unavailable today and Thursday ...

Founded in 1992, Key Collision operates repair centers in Portland, Maine; Concord, Keene, Manchester, Nashua, Portsmouth, Rochester and Salem, N.H.; and Colchester and South Burlington, Vt. The ...

The fast-food chain has changed the way it makes its burgers and says the results have improved customer scores and reduced ...

Looking for a new career or just something part-time for some quick cash? Here are 8 Valley companies hiring NOW! For more ...

Running a cleaning company often looks straightforward from the outside, but the day-to-day reality involves much more than ...