News: Genesys is expanding Genesys Cloud with new agentic AI capabilities designed to connect customer intent, persistent ...

Customers are inundated with AI-generated content and craving a more personal experience. Join our free virtual event on 10/7 ...

News: Genesys Cloud ARR rose more than 30% year on year to nearly USD 2.9 billion, as the company expands agentic AI ...

Genesys CEO Tony Bates sees AI orchestration as the next battleground, with the platform positioning itself alongside ...

The scammer falsely claimed that a wrong phone/refurbished device had been mistakenly sent and instructed the customer to ...

And, as with other AI-powered threats, prompt injection attacks are accessible to people without special skills. “I don’t ...

LivePerson shareholders approve the SoundHound AI transaction, moving the deal toward a September 4 closing as LPSN stock trades at $3.12 after the vote.

Wonderful closed a $550M Series C at a $5B valuation, bringing total funding past $800M as the enterprise AI startup targets ...

DX’s work with different companies, like Cell C and Smollan, shows why organisations need to understand customers and ...

After two decades at Autodesk, Prakash “PK” Kota joined UKG to give 14,000 broad access to AI tools and encourage them to ...

The Ask Blue shopping assistant and expanding Meta in-store experiences are central to the company's growth strategy.

This is where dynamic gift cards become interesting, not as another promotional gimmick, but as an embedded finance tool that ...