Agents need to go beyond rote templated answers. Personalizing each interaction is right — but authentic empathy is ...

MSP’s Calumet Post recently received a report from a citizen who was targeted after receiving a new phone. The scammer ...

Numa has acquired SocketTime, a fixed-operations software company, expanding its AI operating system deeper into automotive ...

Gurugram police busted a fake call centre and arrested 11 accused involved in cyber fraud by luring US citizens with the promise of providing assistance by posing as Apple customer service, police ...

In line with the Rapid Action Plan, NJ Transit is delivering a digital customer experience upgrade, including a redesigned ...

CEO Jeff Gillham says the company’s internal team noticed a high volume of user name resets in My Account late last Wednesday. The breach was later confirmed early on Thursday.

Some self-service deployments reduce lines, improve throughput and give customers a convenient way to transact. Others sit ...

Hungry Lion customer creds online for months By Nicola Mawson, Contributing journalistJohannesburg, 01 Sept 2026Hungry Lion says it uses cryptographic techniques and access control mechanisms.

HENDERSON, Ky. (WEHT) – Beginning November 2026, Evansville Water and Sewer Utility (EWSU) will transition to paperless ...

Need to Know With Anita Chalkley of Synchrony and Chris Taylor of Discount Tire Service Centers  A customer who walks out of ...

The Insurance Regulatory and Development Authority of India (Irdai) proposed a Public Insurance Registry to enhance ...

UPS customers reported website and app issues, leading to complaints on social media. Outage-tracking services showed ...