Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

The "one-person unicorn" is growing more likely to become a reality. With the wonder of AI in customer engagement, running a firm with full-time employment and efficiency can be straightforward.

Our stable of brands has evolved and grown over the past 14 years – today we are a market-leading education publisher which produces monthly publications, websites, events and other targeted ...