DALLAS – Airline customer-service agents say they often get verbal threats from passengers, and sometimes they turn into physical confrontations. The agents say alcohol, airline fees and long lines ...

When a flight problem comes up close to departure, many travelers do the same thing without thinking much about it. They pull out their phone, Google the airline’s customer service number, and call ...

The AI agent is designed to fully resolve common and even complex customer needs, while seamlessly handing off to live agents when human support is needed. Mavis integrates into Malaysia Airlines’ key ...