Enterprise AI has hit a wall. While 74% of organizations are investing heavily, execution remains shallow, only 28% have deployed an enterprise-wide AI strategy, and 95% report zero return on initial ...

Last year’s Readers’ Choice Awards winners were announced in the November/December 2025 issue of KMWorld magazine. See who won the 2025 KMWorld Readers’ Choice Awards here.

Do you have your GSA replacement lined up? The gold standard of enterprise search, Google Search Appliance, reaches end of life 2019. It's time to start planning for your next search solution so you ...

Improving the reach, velocity, and experience of your customer-facing content is critical in this digital age. But most organizations end up focusing more on marketing content, while post-sale ...

Ready Knowledge and DataAI is entering our lives at astonishing speed. For KM professionals, it has many ramifications, not least of which is its ability to spread knowledge widely throughout an ...

The classic one-line definition of Knowledge Management was offered up by Tom Davenport early on (Davenport, 1994): “Knowledge Management is the process of capturing, distributing, and effectively ...

This year’s list of 100 companies that matter in KM is an amalgam of old and new. Out of curiosity about the longevity of companies on the list, we went back a decade and identified 15 companies that ...

The number 100 has some magical qualities to it. As we were compiling this year’s list of 100 companies to watch in the KM space, Dick Van Dyke celebrated his 100th birthday. That’s an achievement in ...

This year’s list of 100 companies that matter in KM reflects both the evolving landscape in which KM operates and the enduring value of knowledge sharing. The KMWorld team thoroughly enjoys putting ...

The information is there. The challenge is to help executives, analysts, sales managers, support staff, and customers find and use the right information efficiently and effectively. Many enterprises ...

The past year created dramatic shifts in how organizations operate, provide products and services, interact with customers and partners, and support work strategies. Flexibility, agility, and the ...

Knowledge management software and services providers are embracing a fresh wave of technological innovation. It’s necessary because—among both customers and employees—there is a heightened expectation ...