For more than 10 years Brent Benson has been building technology for HBS Online as its senior director of architecture and ...
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ ...
Facing the issue of increasing customer churn, many service firms have begun recommending pricing plans to their customers. One reason behind this type of retention campaign is that customers who ...
HBS faculty comprises scholars and practitioners who bring leading-edge research, extensive experience, and deep insights into the classroom, to organizations, and to leaders across the globe. We ...
This course is designed for students who are interested in the intersection of education (K-12 and higher education) and business — whether that means starting a business in the education sector or ...
HBS faculty comprises scholars and practitioners who bring leading-edge research, extensive experience, and deep insights ...
In honor of Veterans Day, we recognize our students from every branch of the US military and draw inspiration from their ...
In late September, Dean Srikant Datar and Executive Dean Angela Crispi spent 36 hours aboard the USS Abraham Lincoln, a ...
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