Platform upgrades give users control over how availability is calculated, how guest information is collected, and how automations run.

To help you navigate our AI reality, we present CRM magazine’s 25th annual awards package, in its seventh year as the Industry Awards for sales, marketing, and customer service. Our expert analysts ...

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

Headless 360 is expanding across the Salesforce platform, transforming every Salesforce cloud into reusable enterprise capabilities that authorized AI agents can discover and use.

With WunderKIND Ads' APS integration, publishers unlock new demand while advertisers gain access to WunderKIND's ad formats.

Pega's new responsible AI features bring enhanced transparency and governance to AI-powered marketing, while a new partnership with Gryphon unites responsible AI with compliance assurance.

Connector is now part of Claude's connector marketplace, making it easier for sales teams to connect Pipedrive with Claude.

Square has expanded its partnership with OpenTable, a global leader in restaurant tech, bringing reservations, payments, and guest data together in one connected view. The integration further connects ...

Calendly has released Callie, an artificial intelligence assistant, and Calendly Notetaker, forming a suite of AI tools for meeting scheduling and busywork. Callie acts as a personal AI assistant ...

Contact centers now run on two agent types, human and AI, but most are still managed with tools built for humans only. Join Dana Shalev, Sr. Director of Product Marketing at NiCE, to explore how to ...

AI can accelerate customer service, but only when the knowledge behind it is accurate, permissioned, and ready to reach every customer, agent, copilot, and AI agent. Discover how to turn scattered ...

6sense, providers of an intelligence engine for agentic go-to-market, has released four major product innovations that put defensible intelligence inside MCP-compatible artificial intelligence agents ...