Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Former Google CEO Eric Schmidt was among Anthropic’s first investors. He’d met Amodei through his then-girlfriend and now ...

Chatbots evolve beyond cost savings. Once seen as call deflection tools, today’s bots are brand touchpoints powered by large ...

Fix the fundamentals. Your customer experience is only as strong as its weakest point. Broken links define the brand more ...

Marketing leaders must evaluate AI tools based on specific use cases, integration needs and ROI to guide 2025 investment ...