CBS17 is the first news outlet with newly released redacted 911 calls during Helen from Buncome County. Those 911 calls were routed 300 miles away to Fayetteville’s 911 Call Center.

A fire ripped through the Troutville Training Center last week, destroying a building that housed something most people don’t even realize exists: a backup 911 call center.

Ingham County's 911 Central Dispatch Center is facing a staffing emergency with 17 vacancies and only 26 fully trained dispatchers. Officials are considering hiring a temporary staffing firm or ...

"I wouldn't be able to do this seven weeks ago, but when that person calls on their worst day, I'll be able to be that calm voice on the other end." ...

Just over a year ago, Lincoln opened an $8 million emergency communication center to give 911 dispatchers the tools they need to save lives.

Oklahoma County Sheriff & Metro Tech unveiled a new 911 Communications Center, enhancing emergency responses and dispatcher education.

A video that quickly went viral, appearing to show a man striking an Indian River County deputy in the face, is now being seen in a very different light after authorities released body camera footage ...

A state lawmaker who also serves as a police officer says the recent stabbing of non-police first responders in Champaign underscores his criticism of a new state law. The Illinois Community Emergency ...

Multiple Adirondack rescue operations, including Mount Marcy summit rescue and lost hikers on Hough Mountain, plus technical rope training at Buck Mountain.

ROCHESTER, N.Y. (WROC) — Damar Hamlin’s collapse on the field and subsequent recovery showed the world the power of CPR. And we keep getting more proof. Monday, we told you the story of the 911 ...