By choosing CallTrackingMetrics, Banyan’s teams are able to gather crucial information for intake and treatment right away.

In the age of AI, great customer experience (CX) hinges not on speed alone, but on empathy. This article explores why fully ...

From banks to insurers and superannuation providers, Australian institutions are redesigning customer experience (CX) from ...

Now with an AI Chat and Voice Bot, and an AI Voice Assistant Dialog Axiata PLC, Sri Lanka’s #1 connectivity provider, has ...

Chatbot responses should be “relevant, accurate, and not over or under informative” throughout the entire experience, ...

VoiceCare AI to Present at Becker’s Health IT + Revenue Cycle Conference 2025 Hospitals and health systems are under increasing pressure to improve ...

British Gas customers have until October 14 to submit their meter readings. British Gas advises: "The quickest way to give a ...

Addressing the party's extended meeting, Jagan Mohan Reddy asserted that the coalition has failed on multiple fronts and is resorting to vindictive politics. He assured party cadre and leaders that a ...

RBI releases directions on digital payment authentication, mandating two-factor security, risk checks, and cross-border transaction safeguards by April ...

Before Siri, Alexa, and Google Assistant, voice-interactive systems were already in development. Susan Bennett, a voiceover ...

PANJIM: The launch of the ambitious helpline 112 - equivalent to United States’ 911 all-in-one emergency services - has been a challenge for the Goa Police ...

The CBOE’s PutWrite Index (PUT) tracks a strategy of selling S&P 500 puts against Treasury collateral, offering a way to ...