Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

Chativ's AI chatbot for small business websites trains itself from your existing content and answers customer questions ...

Nutshell reports that CRM customization is crucial for aligning tools with business processes, enhancing user experience, and improving data quality, ultimately driving success.

A graduate of University of Ilorin has taken to social media to plead with Nigerians to help her with job opportunities and ...

For many businesses, dealing with customer deaths is improvised. But today’s AI-generated fake death certificates are turning ...

Marketplace puts the country’s top telecom companies to the test after hearing from so many about poor customer service. What ...

FLOW and parent company Liberty Caribbean are continuing their path of customer service excellence through people development via their Technician Pathways Programme. The programme, launched in 2025, ...

Regional senior living provider Era Living this year named a new CEO and is now adapting operations to prepare for the next generation of senior living ...

Premium experiences aren’t declared — they’re engineered. Here’s how hospitality brands design the baseline customers use to judge everything.

New data from the Office of Personnel Management reveal more about how the resulting short-staffing of critical functions is degrading service for the largely older, bereaved, and severely disabled ...

Companies win loyalty when experience, not price, leads strategy. Learn how defining a clear CX mission and eliminating friction creates consistency customers return for.

Chief executive’s strategy update contains a target for the group to grow its loan book by 4% a year out to 2028 ...