Customer service software empowers your support team to quickly resolve customer issues. We've tested the leading options to ...

Social Security's 2026 customer service changes affect how you book appointments, call for help, and update your account.

To determine whether AI-powered automation is likely to help your business or lead to challenges, I advise putting yourself ...

On a quote for ornamental and shade tree pruning, it is really important as an arborist to ask open questions vs. leading ...

As power demand rises from data centers, electric vehicle charging and distributed energy resources, the need for proactive grid management has never been more urgent. Utilities must serve increasing ...

Following its previous inclusions in Harvard Business School case studies, Bairong is now entering global frontier ...

Andon Market, created and managed by an AI system, but staffed by two human employees, opened Friday in San Francisco.

PAID ADVERTORIAL - Paying for a phone plan you barely use? You're not alone. Many seniors are realizing their current plan ...

Less than one year since being acquired by IgniteTech, Khoros today announced Aurora AI, an AI-native reimagining of the Khoros Community platform. Aurora AI is not an upgrade. It is a new platform ...

Reardon and Angelica Ladd, communications manager for the New Hampshire Center for Nonprofits, recently visited NH Business ...

Four people are vying to become the next Knox County treasurer: Justin Biggs, Barry Hawkins, Stephen Hood and Nick McBride.

Bank mobile chatbots remain fast but stupid, with most failing to answer even basic questions. Here's how banks can upgrade ...