The rollout targets an industry already cutting thousands of support roles.

"Listen to this, I'm so angry!"Have you ever experienced a conversation that starts with words like these?When something ...

New research from SuccessKPI and CMSWire evaluates contact centers across 7 benchmarking areas for a holistic view of how ...

One call center manager had that experience after an agent asked him to call back an angry customer who wanted a replacement ...

Tabata, who serves as an Executive Advisor at our company, Daisybell Japan, began his career at a call center outsourcing ...

SINGAPORE, SG - October 14, 2026 - PRESSADVANTAGE - Voiso emphasizes that long-term partnerships are built not only ...

One buyer supplied 17% of the memory chipmaker's revenue a year ago. Did it buy less, or did everyone else buy more?

Google’s AI software can analyze customer calls in real time. Now a judge is weighing whether callers agreed to let AI listen in to their calls.

Conversational AI and voice large language models are reshaping how we understand empathy and change the nature of work ...

Business customers in two lawsuits say callers posing as them got past First Horizon's phone identity checks, and more than ...

Aurora Mobile Limited (NASDAQ: JG), a leading global provider of customer engagement and marketing technology services, today announced that its enterprise-grade AI agent platform, GPTBots.ai, has ...

Cost efficiency is legitimate, but it's incomplete: it treats every interaction as something to resolve rather than something ...