InGenius, a computer telephony integration software, effectively connects extensive CRM databases with traditional telephony ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Upland InGenius Reduces Caller Frustration with Cloud-Ready CTI Software (AUSTIN, TEXAS) – In today’s service-driven economy, ...

Upland InGenius Maximizes CRM ROI via Innovative CTI Software Austin, United States - March 22, ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

A computer-implemented method of managing a call agent to call agent telephone call transfer, the method executed by one or more processors programmed to perform the method, the method comprising: ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

However, the industry now endorses the new CT Bus (computer-telephony bus) as a transition to an open-systems development environment that is much like that of PCs. Both equipment manufacturers and ...

Another year, another IP Telephony System RFP workshop at VoiceCon. In many respects this year’s RFP was similar to last year’s, with one notable exception: Unified Communications. Unified ...