Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Ashok Elluswamy is an Elon Musk lieutenant, founding member of Tesla's Autopilot team, and the VP for AI software. How did he ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, a call center agent in Greece, now uses AI to access full customer ...

NEW YORK, United States — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for ...

Investing in agent well-being, engagement, and coaching (backed by call center QA) directly translates into higher CSAT/NPS, ...

Automation is reshaping the workplace faster than many expected, and elite executive recruiting platform, Boardsi, is among ...

eSelf, a startup developing interactive, photorealistic talking AI video avatars, has introduced a new feature called Share ...

ROI CX Solutions explains how outsourcing call support reduces costs, boosts efficiency, and enhances customer experience for growing businesses.

Oracle has transformed from a legacy software provider into a leading cloud and AI infrastructure player, rivaling major ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Oracle Corporation Japan ( OTCPK:OCLCF) Q1 2026 Earnings Call September 25, 2025 3:30 AM EDT [Foreign Language] Now I'd like to turn this call over to KK, Senior Vice President, Finance, JPAC and ...