Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

“People analytics has been around for a while,” says Rebecca Wettemann, founder, CEO, and principal analyst of Valoir, who notes that in the HR domain, analytics has largely been restricted to ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

The J.D. Power 2025 Certified Customer Service Program recognizes Health First Health Plans’ commitment to remarkable member customer service support when addressing benefit plans, claim inquiries, ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, a call center agent in Greece, now uses AI to access full customer ...

The practice receives more than 1,000 calls a day. Artificial intelligence agents are helping manage that call volume and ...

NextGen Healthcare, a leading provider of innovative, cloud-based healthcare technology solutions, is expanding its patient ...

NEW YORK, United States — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

AI Shakes up the Call Center Industry, but Some Tasks Are Still Better Left to the Humans NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 ...

Travel Outlook, the Premier Hotel Call Center™, has announced the launch of Strong Voices Gaming Contact Center, an ...