Hotel chains test AI for routine tasks but struggle with data systems, cultural barriers, and distribution threats.

By choosing CallTrackingMetrics, Banyan’s teams are able to gather crucial information for intake and treatment right away.

AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

“People analytics has been around for a while,” says Rebecca Wettemann, founder, CEO, and principal analyst of Valoir, who notes that in the HR domain, analytics has largely been restricted to ...

AI startups attract over $1.5B in recent funding rounds, signaling rapid growth across infrastructure, healthcare, and ...

What used to be a five-minute call to Wisconsin's licensing agency can now take over half an hour after wait times at the Department of Safety and Professional Services' call center spiked in July. At ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

A full-stack, local-first behavioral intelligence engine for telecom support calls. Combining Whisper transcription, GPT-3.5 insights (affordable token cost), PII redaction, next best offer generation ...