“People analytics has been around for a while,” says Rebecca Wettemann, founder, CEO, and principal analyst of Valoir, who notes that in the HR domain, analytics has largely been restricted to ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced its selection by ...

Many companies are taking the initiative to deter theft by upgrading their security systems. Video analytics and 2-Way Audio ...

Empowering Webex users with seamless CRM integration and advanced analytics for improved productivity and insightsSALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON, Oct. 01, 2025 (GLOBE NEWSWIRE ...

The legislation's future is unclear, but experts say contact centers should plan ahead and reduce call volumes, improve service and examine costs.

Unveiling the Amazing Secrets Behind Call Center System Prices: You Wouldn't Believe the Cost-Effectiveness ...

Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool ...

When we speak of allies in the West Philippine Sea, the names that first come to mind are the United States and Japan. Yet ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Patients for EOSedge have the convenience of obtaining imaging at Mink Advanced Imaging Glencoe, a RadNet/Cedars-Sinai Imaging Center, which is located in the same building as the DISC Surgery Center ...

AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.