Structured mediation preparation can resolve collision repair disputes efficiently with clarity and organization.

With a focus on certifications, technology, and customer-centric processes, the over-70-year-old family business on Long ...

A dedicated parts person is crucial for managing insurance, vendor communication, and returns effectively. Clear ownership ...

Self-reflection, understanding individual backgrounds, and focusing on contributions beyond metrics can help leaders manage difficult personalities effectively and build ...

“Technology’s coming,” says Hollas, “no matter if somebody wants it or not. And those that will embrace technology will be ...

In a complex, data-driven collision repair landscape, independent shops must leverage accurate data to stay competitive and profitable.

Rather than guiding customers toward or away from filing an insurance claim, we need to give them the tools or resources to make an educated decision, or "Help Them Decide." There are multiple factors ...

Parkwood Collision's second facility is designed with a new layout to improve productivity and streamline workflow.

Amid difficult economic pressures and rising insurance premiums, three collision repair shop operators share how they educate ...

Many technicians underestimate the impact of mixing filler on cardboard, which can lead to adhesion issues and rework. Switching to disposable paper boards is a cost-effective way to enhance repair ...

VIVE Collision announced the addition of its 52nd location, Xtreme Collision Center Powered by VIVE, located in Morrisville, Vermont, marking a milestone as VIVE now operates in nine East Coast states ...

Boost productivity, reduce turnover, and elevate morale by mastering one overlooked leadership skill: showing appreciation. Dr. Paul White, co-author of The 5 Languages of Appreciation in the ...