Vanessa Hering serves as executive vice president of Strategy and Operations at Beyond Finance, where she leads client success, operational performance, and enterprise-wide strategic initiatives that ...

A decade and a half after Oreo dunked in the dark, marketers are still trying to scale what made that moment work.

Small-ship scale, remembered orders and a lost wedding ring recovered mid-flight — what turned two cruise skeptics into fans.

Wavelength doesn’t just surface the right move, it makes it. Built on 500+ signals from each business’ own account, Active Intelligence now drives a 75% higher engagement rateCHICAGO--(BUSINESS WIRE)- ...

Schaeffler and Siemens linked their industrial copilot to the company's complete engineering backbone — manuals, guidelines ...

The Scale Model gives CX leaders a sequence: align the operating model first, then automate — not the other way around.

Your agents are faster, tickets close quicker, dashboards glow. So why are CSAT and retention flat? New research explains the ...

A practical attribution framework for separating AI activity from workflow changes, employee behavior and real customer ...

AI referral growth is real, but Shopify's own numbers show organic search still sends retailers far more traffic.

AI can draft your pitch deck, summarize your data and generate ideas in seconds — but it can't tell you if a real customer ...

My (Late) Microwave Delivery Explains What's Wrong With Customer Service ...