Buy Now, Pay Later (BNPL) is small-dollar, high-frequency lending. On its own, a BNPL loan doesn’t move a lending portfolio the way a mortgage or an auto loan does. However, its ability to impact ...
Why we picked it: Bill payment is a core consumer banking function, and understanding current consumer attitudes and behaviors will help map the next stage of innovation and adoption. While banks ...
Increasing numbers of consumers use ChatGPT and other large language models for financial research and advice. One of the flaws in this approach is that the models aren’t steeped in detail about the ...
Your institution is spending real money to bring people to the front door, and most of them never get through it. Cornerstone Advisors found 3.36 digital checking applications abandoned for every one ...
Most institutions can name the triggers that produce loans and deposits. Getting to the data behind them is where campaigns stall.
Paperless only measures suppression. FIs need a smarter scorecard for whether customers receive, trust, and act on critical ...
The banking industry is pouring money into AI adoption, moving rapidly from pilot efforts to broad usage. Recent research by Accenture indicates that 84% of banking leaders say they’ve seen at least ...
Retail banks can create more value from physical locations by defining the customer role each branch should fulfill.
Banks have invested millions in collecting, organizing, and protecting customer data. Yet the employees making critical customer decisions often have access to only a fraction of the information the ...
Many in banking believe the future of the retail side of the business lies in moving from a transaction culture to one focused on advisory and financial wellness for consumers and small businesses.
“Interconnectedness” is the word that officials of U.S. Bank use these days to describe product portfolios designed to better serve customers’ needs — and multiply the number of services customers use ...
Affiliate marketing is still a significant customer acquisition channel for financial brands, but costs per acquisition are ...
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