Montevideo has overtaken its regional peers as the most expensive city in Latin America to buy a home, while Quito ranks as the cheapest, according to new data from the Torcuato Di Tella University ...

Philippine-based BPO firm MicroSourcing has expanded its global footprint into Latin America, opening a new service delivery center in Bogotá, the capital of Colombia. While the company has not ...

Mplus, the European customer experience services group, has acquired Eastern Europe–based BPO provider Valoris, expanding its footprint across key EU markets. Founded in 2006, Valoris has built a ...

Many LAC countries have strengthened their adherence to the rule of law — showing greater improvement than regions like the ...

A common theme arising in the nearshoring space is whether or not business leaders who have decades of experience in the ...

Wall Street firms are announcing layoffs in the name of AI-driven innovation. But critics argue AI is just a convenient ...

The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...

SoftServe is expanding its talent search beyond Chile’s cities by opening a new delivery center in Chillán, a relatively ...

Mexican lender Grupo Financiero Banorte has earmarked US$40.2 million to expand its contact center operations and step up ...

Latin America felt little pain from President Donald Trump’s sharp H-1B visa fee hike. Yet if the U.S. move speeds up outsourcing, the region could turn out to be its biggest winner. “It could be a ...

Endorsement of Mexico’s structural reforms has helped the nation take an important step toward becoming a developed country; but it still needs to work on developing its talent and abilities and ...

In 2011, there were only 500 companies specializing in IT services in Ecuador. Today, according to the data from the Ecuadorian Chamber of Innovation and Technology (CITEC), there are around 3,000. Of ...