GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...
India have hit out at the “arrogant” Oval groundsman after head coach Gautam Gambhir was involved in a heated altercation ahead of the final Test of the summer. Gambhir shouted “you can’t tell us what ...
India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...
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