eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

This story was updated at 3:40 p.m. on Friday, Sept. 21, to include details about the candidate search and employee pay. Online retailer eBay is launching a new remote customer-service network, and ...