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AI, Amazon and AWS
You Wanted Human Customer Service? Sorry, Amazon Just Rolled Out More AI
The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents.
AWS’ Amazon Connect service gets new-gen AI updates
The new updates to the contact center service, first introduced in 2017, include the ability to proactively reach customers for outbound campaigns and new capabilities of its Amazon Q assistant. The ability to proactively reach customers is designed to help enterprises address customer issues even before they occur.
AWS upgrades Amazon Connect with new generative AI features
The update was detailed today ahead of the cloud giant’s AWS re:Invent 2024 event, which will kick off on Monday. Amazon Connect made its original debut in 2017. The service uses AI to provide contact center agents with advice on how to answer customer inquiries.
11h
Amazon to pilot AI-designed material for carbon removal
Amazon.com Inc plans to pilot a new carbon-removal material for data centers, which are at risk of worsening emissions from ...
3h
on MSN
Amazon is giving its data centers a facelift for the generative AI age
Amazon (AMZN) is giving its massive Amazon Web Services (AWS) data centers a facelift. The company announced it’s improving ...
7m
The race is on to make AI agents do your online shopping for you
Millions of Americans will pop open their laptops to buy gifts this holiday season, but tech companies are racing to turn the ...
13h
Amazon Web Services CEO Promises ‘Needle-Moving’ AI Updates
Invent conference, Chief Executive Matt Garman says there is no end in sight to the artificial intelligence race.
eWeek
3d
4X More Powerful: Amazon’s New AI Chip ‘Trainium 2’ Challenges $100 Billion Nvidia Market
Discover the benefits of Amazon's 'Trainium 2' AI chip, including faster training times, reduced energy consumption, and ...
4d
on MSN
Amazon is hedging its big bet on Anthropic with its own AI video model, report says
Amazon's new multimodal AI model, code-named Olympus, could help the Big Tech giant move away from its reliance on Anthropic.
1h
on MSN
Amazon reveals new data center components to improve efficiency
Amazon Web Services unveiled a new set of data center components to support artificial intelligence and improve efficiencies.
9h
Amazon's AWS CEO Teases Major AI Advancements
Matt Garman, CEO of Amazon, describes AI as a transformative technology with endless potential. AWS re:Invent to showcase AI ...
2d
Amazon leveraging AI to protect shoppers from holiday impersonation scams
The Kansas City Chiefs nearly lost their second game of the 2024 regular season against the Las Vegas Raiders in Week 13 but ...
Bisnow
3h
AWS Reveals New AI Data Center Designs
Amazon Web Services unveiled redesigns of many components in its data centers meant to increase performance and efficiency ...
5d
on MSN
Fox News AI Newsletter: Amazon's $4B bet on an AI startup
Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and ...
10h
Bezos backs AI chipmaker vying with Nvidia at $2.6 billion value
Amazon.com founder Jeff Bezos joined Samsung in a $700 million bet on Tenstorrent, valuing the AI chip startup with ambitions ...
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Artificial intelligence
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