Please note: This item is from our archives and was published in 2020. It is provided for historical reference. The content may be out of date and links may no longer function. With the advent of new ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

I was at AICPA Engage 2022 conference in early June when Dan Hood, the editor-in-chief of Accounting Today, stopped by to have a quick chat. Of course, me being the author of the first and only book ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...