A telephony service is a software interface that integrates with a physical telephone device. It enables you to keep track of your company’s efficiency regarding interactions with customers, vendors ...

FrontRange Solutions is expected to introduce GoldMine IP Voice in the United States within the next few weeks. The application, which combines contact management and VoIP telephony in one package, is ...

From improved team efficiency to greater sales success, an integrated telephony system can help boost your company’s success. However, choosing the right partner to oversee the integration process is ...

Online applications vendor Zoho is continuing to bring its CRM (customer relationship management) software up to par with longer-established offerings, announcing this week that it has completed ...

Oracle looks to extend the capabilities of its CRM software through the purchase of Telephony@Work, which the acquisition-hungry vendor announced Tuesday. Telephony@Work provides multichannel IP-based ...

Cisco starting Monday is set to offer a tool to help small and midsized businesses use Microsoft CRM software in combination with a Cisco IP communication system. Cisco starting Monday is set to offer ...

It’s easy to believe the hype from digital marketing proponents and take for granted that digital channels account for the vast majority of inbound sales calls to organizations. This is a view that is ...

Integrating your CRM and telephony enables you to track calls made by sales teams, and analyse data that you have managed to accumulate to increase efficiency. Telephony and CRM are two technological ...

Cisco Systems Inc. is set to offer starting Monday a tool to help small and medium-sized businesses use Microsoft Corp. CRM (customer relationship management) software in combination with a Cisco IP ...