Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Picture this: You’ve just bought a fancy new gadget and feel pretty good about your decision. But when you try to set it up, disaster strikes. The buttons don’t do what they should. The settings menu ...

Learn how AI automates knowledge base updates, finds content gaps and improves customer self-service while keeping human review in place.

T-Mobile will use technology from OpenAI to create an AI-powered customer support platform. The multi-year agreement is meant to “revolutionize” the customer experience for T-Mobile, the carrier ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long-standing challenges such as long wait times, impersonal interactions, and operational ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

With customer expectations rapidly evolving due to smart tech, customer experience professionals must adapt to meet these demands and stay competitive. When it comes to smart tech and consumer demands ...

For CX professionals at Degreed, a learning experience company, Salesforce Service Cloud became too laborious to maintain for its customer communications services. "It's better suited to extremely ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...