Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster ...

Both TQM, total quality management, and Six Sigma are time tested tools to enhance quality of products as well as services. While there are numerous similarities, the subtleties within these systems ...

Over the years, business owners and management professionals have been faced with an ever-increasing number of business process models, including Lean, Six Sigma, Kaizen and total quality management ...

This article examines a co-operative union-management approach towards Total Quality Management (TQM) by recourse to a case study from the auto components manufacturing sector. Its purpose is twofold; ...