After coming from the IT service management field for larger enterprise users, ServiceNow has evolved, and today it consolidates several tools and functions to form a unified workflow solution that’s ...

Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Back in February, the relationship between field service ‘frenemies' ServiceMax and Salesforce took an interesting turn when Salesforce Ventures joined forces with ServiceMax's owner Silver Lake to ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Stibo Systems, a global leader in master data management (MDM) solutions, today announced the availability of MDM SmartSync™ for Salesforce, a solution that brings governed, AI-ready customer data ...

Salesforce Work.com: General availability of employee relationship and IT service management updates push the product and company into new territory Your email has been sent With Work.com Employee ...

Salesforce.com (($CRM)) has held its Q2 earnings call. Read on for the main highlights of the call. Salesforce’s recent earnings call painted a ...

Salesforce delivered accelerating revenue growth, margin expansion, and exceeded EPS expectations. Click here to read why CRM ...

NTT DATA boosts Salesforce partnership with turn-key services, end-to-end expertise, and the Smart AI Agent™ Ecosystem to help clients navigate agentic transformation With the NTT DATA offering for ...

Salesforce on Tuesday announced a new service that aims to help B2C and B2B companies build and customize loyalty programs. Built on the Customer 360 Platform, Salesforce said its new Loyalty ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship management (CRM) software for sales and ...