Salesforce's Agentforce will aid DOT workers by automating manual tasks, including responding to citizen concerns and real-time incident alerts.

Salesforce, the popular customer relationship management platform, has released a library of AI tools built for specific industries — including government, as well as public-sector-adjacent fields.

Salesforce’s Field Service Management platform now offers a consolidated solution, providing a single, comprehensive view of operations, so public sector entities can better understand the needs, ...

To help governments modernize IT and deliver human-centric services, Salesforce designed Public Sector Solutions. With case management capabilities designed for government, agencies can now deliver ...

Carahsoft Technology has introduced a website to help government customers explore applications customized for the Salesforce cloud platform and view their procurement options. The Carahsoft ...

Simon Collinson shares his thoughts on what Salesforce is seeing in the UK public sector market and how government bodies can move beyond the pandemic to drive real digital engagement. The past 18 ...

All industries are facing a growing skills gap that is blocking them from effectively implementing artificial intelligence (AI), but this gap is deepest in the public sector, with 60% identifying a ...

Dave Rey, executive vice president of North American public sector sales at Salesforce (NYSE: CRM) and a two-time Wash100 winner, has been named president of the company’s global public sector ...