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Add Yahoo as a preferred source to see more of our stories on Google. Costco customer service desk - The Image Party/Shutterstock Do you feel apprehensive about making returns? Or are you a bit of a ...

Returns of items are a fact of life for retailers but also a difficult balance to maintain as they try to keep customers happy while not losing money. For consumers, lenient return policies play a big ...

A good welcome email program can quickly introduce customers to your brand and start the relationship off right. But what about customers who come back after churning? Do they need to go through the ...

Since opening in 1983, Costco has developed an almost cult-like following thanks to its sprawling aisles that offer both value and convenience. But with so many shoppers hitting up Costco everyday, it ...