As society struggles with how best to combat the spread of digital falsehoods in the form of misinformation, disinformation, “fake news” and foreign influence, much of the emphasis to date has been on ...

Perhaps the greatest irony of the digital era is that while Silicon Valley portrays itself as pioneering the future of modern society, much of its innovation lies in merely adding a digital flourish ...

What if Google, the Internet’s favorite answer-bot, was made of flesh and blood? With “Answers Here and Now,” it almost is. The new online service, launched here last month, lets local library patrons ...

Gale might be in the reference resources business, but after seeing their booth at ALA I’m thinking they should try their hand at reference assistance delivery space. I found their booth very ...

At the University of California at Merced’s library, there is no reference desk and there never has been. The way reference services are delivered there would intrigue some and disturb others. At the ...

BUFFALO, N.Y. - University at Buffalo librarians are offering real-time, online reference assistance to students, some as far away as China, using AOL Instant Messenger software (AIM) in the popular ...

I know it is a common stereotype for an old guy to complain about how good the kids have it today. I, however, will take a little different approach: We have it so much better today when it comes to ...

BLOOMINGTON As a reference librarian at Bloomington Public Library, Amy Richard has fielded her share of panicky calls from people wanting to know how to get grape juice or some other stain out of a ...

At the library, patrons are welcomed and assisted by friendly, knowledgeable staff. Some librarians help find a book, some run events for different age groups, and others assist with tech questions.

“Literati is much more than an e-book platform or search interface. It is all about providing customizable services, tools and technologies that help libraries affordably keep pace with the ...