An essential step before a new tech product or service is launched into the market is quality assurance—making sure the end product functions as intended and that features are optimized for a good ...

Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact ...

If you like working independently and knowing exactly what needs to be done and how to do it, this may be the career for you. You must have a strong sense of ethics and be able to stand your ground ...

The Food Safety and Quality Assurance professional development course provides professionals with a comprehensive understanding of modern food safety and quality assurance programs, regulations and ...

According to Gartner, “Poor data quality destroys business value. Recent research shows organizations estimate the average cost of poor data quality at $10.8 million per year.” 1 To thrive in today’s ...