Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes. ITIL-based ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. The ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Lou_Hunnebeck: Good question. But it’s not an either-or situation. ITIL and Six Sigma can be used extremely well together to improve an organization. In regards to the concern about how to make the ...

The long wait between the release of ITIL 3 and ITIL 4, coupled with the rise of DevOps and cloud management practices, has threatened the relevancy of ITIL. While ITIL still has a home in many ...

Agile service management means applying the agile mindset to IT service management, a concept that is as simple as that. Take into account, though, that this is not something that has often been done ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...