The fire service thrives on tradition, discipline, and accountability. Firefighters operate in a profession where high standards are expected and complacency can cost lives. Yet one area where many ...

I first noticed the benefits of positive talking (i.e., the power of praise) while teaching writing classes. I’ve learned ...

A closed mouth gathers no foot. It also gathers no friends. People want verbal affirmation of their attributes and accomplishments, not secret admirers. Regardless of how far up the food chain someone ...