As I mentioned in my previous post, "AI in Your Contact Center: Understanding the Basics," the use of natural language processing (NLP) to conduct a conversation with a customer is far and away the ...

The world is fighting one of the greatest battles of humanity – the COVID 19 virus. Doctors, scientists, healthcare workers, and many other frontline workers are putting their hearts and souls into ...

Snorkel AI, the data-centric AI platform company, today announced that Georgetown University's Center for Security and Emerging Technology (CSET) is using Snorkel Flow to build next-generation NLP ...