According to the agency’s 2025 customer satisfaction survey, 78% of customers rate their experience on Muni as “excellent” or “good”, a six-point jump from the 2024 survey.

78% of customers rate their Muni experience as “excellent” or “good.” That’s a six-point jump from our 2024 survey. Customers gave Muni higher ratings last year across multiple service categories.

Throughout the fall, a spate of local news articles discussed the looming $307 million Muni budget deficit. Most of the ...