SINGAPORE--While both are important business goals to have, a mobile customer relationship management (CRM) strategy is "imperative" and brings better returns on investment (ROI) than a social ...

Legacy CRM systems may obstruct the path to business growth and enriched customer experiences. Modern CRM platforms, with a focus on customer retention and prospect conversion, are no longer optional ...

Since 2009, the mobile subscriber base has experienced an annual growth rate greater than that of the Internet. The number of worldwide mobile workers will reach 1.2 billion by the end of 2013. Behind ...

In September 2010, when Apple announced the imminent release of the iPad, consumers and corporations immediately placed their orders for these devices. Sales was the number one functional area within ...

A mobile, dispersed, on-the-go workforce has forced an issue for companies of all shapes and sizes: the need for mobile customer relationship management (CRM). The demand for mobile CRM brings up some ...

Mobile CRM is usually not a company’s first foray into CRM. Before going mobile, a company usually has a SaaS-based CRM application, at a bare minimum, as well as an online presence that has become ...

CRM allows businesses to keep organized customer data that can be accessed throughout the company in an effort to better serve their clientele. But as technology becomes more and more mobile, ...

Enterprise mobile software provider DoubleDutch today announced the release of its newest product, a mobile customer relationship management tool called Hive. Mobile CRM is a tricky needle to try and ...

The global mobile customer relationship management (CRM) market will grow 11% to $15 billion worldwide this year from 2018 as businesses seek to connect with their customers through their mobile ...

Software rivals Siebel Systems Inc. and PeopleSoft Inc. continued their separate pushes into the realm of mobile customer relationship management (CRM) last week. Both companies announced applications ...

After posting second quarter results that topped revenue and earnings estimates, Customer Relationship Management software leader Salesforce.com launched a service for companies to build online ...

Learn the top features offered in mobile CRM applications, plus how to use them, their benefits and which providers offer mobile apps. Benefits of mobile CRMs Drawbacks of mobile CRMs Enhances ...